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Customer Service
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Warranty Administration
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All of our parts come with a full 1 Year Warranty unless a longer warranty is
noted. If you have a defective part, we will cover shipping to get your part
back to us and get you a replacement part under warranty.
Most of our parts are new and have a zero percent failure
rate. If you believe you have a defective or wrong part, please email us at
sales@CarPartsWarehouse.com, subject 'Warranty
Issue' so that we may get you out a replacement. It is our policy to replace all
defective or wrong parts. We stand behind our parts 100%. However, our warranty
does not cover any labor for part installation.
All uninstalled parts can also be returned within 30 days
of the original purchase and will be subject to a re-stock fee. Refunds will not
be issued for installed parts. No Exceptions.
You have the following options for warranty service:
1) You may return the warranty item to us for a replacement.
2) You may pay a deposit and have a replacement item sent in advance.
If you elect to return a warranty item first, once the return is received and inspected (usually within 72 hours of receipt) your replacement part will be shipped within 2 business days. If you elect to pay a deposit before shipping back the warranty item, once the return is received and inspected (usually within 72 hours of receipt) your refund will be automatically processed and issued to your credit card within 2 business days. Keep in mind, depending on your credit card company, it may take an additional 2-7 business days for the refund to post to your account. In either case we pay for shipping within the continental USA. Our warranty is superior to any other auto parts vendor because we offer the highest level of service.
Warranty Claim
If you have
a problem with one of our parts, we will need to process a warranty claim. If
the part has not been installed, then please contact us and we can order
up the correct parts. If the part has been installed, then we will need
some paperwork from you to process the claim.
The following information must be
faxed to (858) 587 8778 or scanned and emailed before any replacement can be
shipped.
1. A cover letter with your name,
invoice number and problem. Ship to name if it was shipped somewhere else.
2. A copy of the original repair order from the shop clearly showing a
flush being done and any accessory parts required being replaced. If these were
not done, the warranty will be declined.
3.
If the other required parts were not purchased from us, then a copy of
the invoice for those parts needs to be included.
We recommend Contacting Us after you
have faxed over the paperwork to ensure we got it. At that point a
representative can pull the fax and process the claim
Legal Warranty Version
We warranty all automotive parts to be free from defects in material and
workmanship for the period specified on your invoice. It begins from the date
purchased. This warranty does not apply to parts unless the installation
instructions are followed in their entirety. If instructions are not available
the work should be performed by a licensed mechanic.
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto part. Specifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABOR. This warranty covers fixing or
replacing the part only. This warranty is offered only to the original purchaser
of the part. This warranty does not apply, and will be voided, if the auto part
sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if
it has been repaired by anyone other than us. Your warranty will be
null and void if the part fails due to improper installation.
If the auto part sold should prove defective in material or workmanship within
the warranty period, return the auto part to us, postage prepaid, along with
your sales invoice. Your dated invoice will establish your eligibility for the
warranty. We will, at our option, replace or repair the compressor free or
charge and return it to you postage prepaid.
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO
OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE
DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF
WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF
WARRANTY SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR
INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.
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Turbochargers
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PT Cruiser &
SRT4 Neon Turbochargers-Part No. 40-300083 - Due to frequent system contamination, we
require the oil line to be replaced in order to warranty the part. It is the
customer's responsibility to provide proof of purchase and proof of install of
the oil line in order for the part to be covered under warranty.
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Subaru Turbochargers
- Due to oil starvation caused by the banjo bolt and in
accordance with Subaru's service bulletin, the factory oil feed banjo bolt must
be replaced in order to qualify for warranty coverage for all Subaru
turbochargers.
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Steering Racks
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All Electric Steering Racks come with a 1 Year Warranty unless a
longer warranty is noted. We offer a full, 3 Year Warranty on all other Steering
Racks, unless otherwise noted.
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A/C Warranty
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AC COMPRESSOR WARRANTY AGREEMENT
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Failure to follow these 12
steps when installing the compressor will void your warranty.
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1.
MUST clean A/C system with an approved flush, using an approved flushing method
(R141b and Dura Flush are approved). If an approved flush is not available, an
in line filter MUST be installed per the instructions included with the
compressor.
2. MUST replace filter drier or accumulator.
No
exceptions, if you do not buy from us, keep you receipt.
3. MUST replace orifice tube or liquid line that contains
orifice tube (if applicable).
4. Inspect/replace thermostatic expansion valve & clean
inlet screen (if applicable).
5. Check for proper air flow through cooling fins of
condenser & radiator (condenser may need to be replaced, see additional
information in the instructions included with the compressor).
6. Check for proper fan clutch or electric fan operation.
7. Check compressor clutch air gap before installation
(refer to OEM or compressor manufacturer's specifications).
8. Must add correct type & amount of refrigerant oil
(refer to OEM or compressor manufacturer's specifications).
9. After hose assemblies are attached, turn compressor
shaft (not just the clutch pulley) a minimum of 10 times to clear oil from
compressor (a spanner wrench may be required).
10. Check compressor clutch electrical circuit for proper
voltage (use either OEM or compressor manufacturer's specifications).
11. Use only R12 or R134a refrigerant.
12. Evacuate entire A/C system for a minimum of 45
minutes if the temperature is above 80 degrees (60 minutes for dual air system
or if temperature in below 80 degrees). |
All late 90s -2006 Honda CR-V models: The condenser
containing the drier must be changed to satisfy the proper installation
requirements.
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MOST
REMANUFACTURED COMPRESSORS DO NOT CONTAIN OIL. SOME NEW UNITS DO CONTAIN OIL.
You MUST add oil per OEM or compressor manufacturer's recommendations.
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WARRANTY IS VOID UNLESS
THESE DIRECTIONS ARE FOLLOWED
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PROPER INSTALLATION IS A MUST -
PLEASE FOLLOW THESE DIRECTIONS
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INSTALLATION NOTES:
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A compressor is a motor, like any motor the oil reservoir must be clean and
contain oil. The system (condenser, lines, etc...,) is the oil reservoir. It all
must be clean. You must flush the lines and condenser with a liquid flush. We
only recommend using a liquid flush, followed by compressed air. Use of varsol
to clean the condenser and all hoses is acceptable. It should be followed with a
"no residue" solvent such as Chlorothane or Trichlorothane. MasterChem A/C Flush
is recommended, followed by compressed air.
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PROCEDURE:
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1) Remove refrigerant, following all federal guidelines and regulations and
remove the old compressor. Disconnect the high pressure line (the small line) at
the evaporator (for now leave the orifice tube /expansion valve in place).
2) IMPORTANT: The high pressure lines and condenser will
most likely be dirty. Flush the lines and the condenser with the recommended
liquid flush followed with compressed air. It's easy. Pour cleaner, about 1
quart, in the high pressure line where it attached to the compressor. Let it
flow down into the condenser and then blow it out with plenty of air. Once fluid
and trash quit coming out, repeat with more cleaner and air. Do this until you
get clean fluid to exit the lines.
3) In most cases the orifice screen or drier filter will
have kept the evaporator free from debris. If the evaporator is dirty it must be
cleaned. Use only a "no residue" solvent in the evaporator as these solvents
tend to evaporate quickly. Extra care is necessary to blow all the solvent from
the evaporator as often the tubes are not at the lowest point of the core. If
the evaporator is flushed you should allow additional time with the vacuum pump
on the system in order to "boil out" all the solvent. No solvent can be left in
the system.
4) Always, WITH NO EXCEPTION, install a new accumulator
or drier filter, and orifice tube (certain vehicles require a new "liquid line"
which contains the orifice tube). It is acceptable to use the old expansion
valve, on vehicles so equipped, if it is clean and in working order. At this
point, with everything clean, install the compressor.
5) Vacuum and service the system (Vacuum the system a
minimum of 30 minutes. One (1) hour is the Evaporator was flushed).
** Our compressors are shipped with
NO OIL. New compressors may be shipped with or without oil, so
check tagging and labeling on the box. Add the appropriate oil charge to the
system based on manufacturers' specifications prior to the refrigerant charge.
(Most front air only systems use 8 total ounces of refrigerant oil. Most rear
air systems (i.e.. Minivans, etc) use 12 total ounces of refrigerant oil.
PLEASE CHECK MANUFACTURERS SPECIFICATIONS.
We recommend PAG oil of the appropriate
viscosity which will be compatible with R12 or R134a refrigerants.
Note: We make every effort to supply all compressors with the
appropriate electrical connections. However, it is possible that the connector
on our compressor could be different that your application. If this is the case,
you may cut the wire in order to use your connection WITHOUT affecting your
warranty. If switches and/or a line manifold are necessary, use these from the
old unit. IMPORTANT NOTE: All compressors are bench tested at
standard RPM's, However, all compressors MAY NOT ALWAYS turn by hand! |
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DO NOT USE ANY REFRIGERANTS OTHER THAN PURE R12 FOR R12 SYSTEMS AND PURE R134
FOR R134 SYSTEMS. BLENDS SUCH AS HOT SHOT, FREEZE 12, FREE ZONE ETC OR ANY OTHER
R22/R122 ETC BLEND WILL VOID WARRANTY. NO EXCEPTIONS.
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The following information must
be returned with the warranty request on all A/C compressors.
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1. A copy of the original repair order.
2. A copy of the invoice the unit was purchased
on.
3. A copy of the parts supplier invoice for the
receiver drier, expansion valve, orifice tube (if equipped), A/C system flush,
A/C hose assemblies (if applicable) and any other components replaced when the
compressor was installed.
4. A copy of the second (replacement) work order |
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Radios and Navigation Units
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- Car Radio and Navigation units may require dealer programming, please consult
your local dealer prior to install.
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