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Customer Service
Core Policies
What is a Core?

A core is the defective part in your car which you are fixing by purchasing a replacement from us. Many of our parts have core deposits on them. This means that we require your old part back. In order to ensure that we get your old part back, we charge a temporary deposit. Once you have removed the defective part and replaced it with the part you purchased from us, ship the original core back to us. We will cover the shipping of your core for just $12. When we get your good part back, we promptly refund the deposit.

How to Return a Core?

To return the core, place the old core in the same box as the replacement and ship it back to us. If you purchased the optional return shipping from us, attach the supplied UPS sticker on top of the box. Record the UPS tracking number. Put the UPS label over the old shipping label. Do not cut or modify the sticker in anyway. Hand to any UPS driver or return at an authorized UPS location. Most parts are too big for drop boxes. See UPS.com for locations. If you are shipping yourself, Click Here.

All cores must be received within 90 days for full credit. Cores received after that time are subject to a late core fee and market rates. Please see below to determine which cores are good and will be receiving credit.

Core refunds are credited once a week. Please allow two weeks to receive your core refund from when we receive the core. We guarantee all good cores will be refunded within two weeks of us receiving the core.

If you paid via credit card, we will put the refund right back on your card. Once we process the refund back to your card, depending on your particular credit card company, it can take up to 3 business days for the refund to post. If you paid via COD or other, we will mail you a check.

Following up on your Core Credit?

Please do not call or email about core credits until
1) You have checked the date that we received your core by entering your tracking number at ups.com
2) Have waited at least two weeks from that date and
3) Have already checked your credit card statement or mail box.
We appreciate your understanding in this. Thank You.

What is a Good Core?

The general rule is that if the item is not damaged, disassembled or frozen you will get a full refund. Non rebuildable cores might not be refundable. Please do not ship us a core pre-disassembled. Disassembled units may not get credit.

Specific Part Core Rules

Some parts have specific rules for the cores. These are addressed on a part by part basis. The following cores are NOT good and will NOT receive credit Cores with the following problems are unacceptable
 

Rack and Pinion


Damaged Port Threads
Damaged Housing
Cut Solenoid Wires or Broken Solenoids
 
Steering Gear Box

Broken or Stripped Mountings
Damaged Input Shaft Splines
Damaged Port Threads
Damaged Housing
Damaged or Stripped Pitman Shaft.
Cut Solenoid Wires or Broken Solenoids
Power Steering Pumps

Broken or Stripped Mountings
Damaged Port Threads
Broken or Damaged Reservoir Housing
Bent or Broken Return Tubes
Scored or Stripped Pulley Shafts.

Turbochargers

Broken or Stripped Mountings
Damaged Port Threads
Damaged Turbine or Housing
Disassembled units

 

Radio or Navigation units

Broken Screen
Broken or damaged buttons or connectors
Disassembled units

 
 
 
     
 
 
 
 
 
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