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Customer Service
 
CORE RETURNS  -  WARRANTY  -  POLICIES  -  RETURNS     
 
Core Policies
 
What is a Core?
 
All of our parts have core deposits on them. This means that we require your old part back. In order to ensure that we get your old part back we put a deposit on the part. After installation, we'll have you or the mechanic send the part back to us. If you purchased an optional ARS label, then the shipping costs include the return of the core, so you do not have to worry about that. When we get your good part back we refund the deposit.
 
How to Return a Core?
 
To return the core, place the old core in the same box and attach the supplied UPS sticker. If an ARS label was attached, then record the UPS tracking number. Put the ARS label over the old shipping label. Do not cut or modify the sticker in anyway. Hand to any UPS driver or return at an authorized location. Most parts are too big for drop boxes. See UPS.com for locations.
If you are shipping yourself, Click Here.
 
We Guarantee all good cores will be refunded within two weeks of us receiving the core.

Core Return Policy

The only time core refunds are not given is when the part is visibly damaged or stripped, such as from an accident/

All cores must be received within 90 days for full credit. Cores received after that time are subject to a late core fee and Market rates. Please see below to determine which cores are good and will be receiving credit.
 
Core refunds are credited once a week. Please allow two weeks to receive your core refund from when we receive the core. Cores are returned ground, so this may take up to 6 days. If you paid via credit card, we will put the credit right back on your card. Even after we process the credit to your card, it can take 3 business days for you credit card company to post it. If you paid via COD or other, we will mail you a check.

Please do not call or email about core credits until 1) You have checked the date that we received your core by entering your tracking number at ups.com 2) Have waited at least two weeks from that date and 3) Have already checked your credit card statement or mail box.
 
We apologize for sounding harsh, but we refund thousands of core deposits each year and are inundated with calls and emails on this. We appreciate your understanding in this. Thank You.

The following cores are NOT good and will NOT receive credit
Cores with the following problems are unacceptable:
 

Rack and Pinion

 
Bent Tie Rod Ends
 
Broken Mountings
 
Damaged Pinion Splines
 
Damaged Steel Lines
 
Damaged Port Threads
 
Damaged Housing
 
Cut Solenoid Wires or Broken Solenoids
 
Steering Gear Box
 
 
Broken or Stripped Mountings
 
Damaged Input Shaft Splines
 
Damaged Port Threads
 
Damaged Housing
 
Damaged or Stripped Pitman Shaft.
 
Cut Solenoid Wires or Broken Solenoids
 
Power Steering Pumps
 
 
Broken or Stripped Mountings
 
Damaged Port Threads
 
Broken or Damaged Reservoir Housing
 
Bent or Broken Return Tubes
 
Scored or Stripped Pulley Shafts.
 
 
 
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